Booking & payment
How do I book an appointment?
Download the app, search for a practitioner (by service, city or name), pick a slot in their calendar and confirm. You'll get a QR code for your appointment.
Do I pay when booking?
No. No charge happens at booking. You pay the practitioner directly on site, just like in a regular salon.
What is the no-show protection?
It's a pre-authorized deposit (no charge) that will protect practitioners against missed appointments. It is being set up via a payment provider licensed in Israel and is not active yet: no pre-authorization is made on your card today. Its activation will be announced in advance.
What payment methods are accepted?
On site, you pay however you like: card, cash, instant payment. STTIK doesn't collect anything on the service.
Cancellation & changes
Can I cancel my appointment?
Yes, free up to 24h before the appointment. After that, the slot is considered confirmed — let your practitioner know as early as possible if something comes up.
How do I reschedule?
In the app, in My appointments, tap the appointment and choose "Reschedule". The practitioner will need to confirm the new slot.
The practitioner cancelled my appointment. What happens?
You get an immediate notification. You can rebook another slot or pick another practitioner.
Reviews & security
Are reviews verified?
Yes 100%. Only clients who actually completed an appointment (QR scanned) can leave one. No fake reviews on STTIK.
Is my data protected?
Your data is hosted on secure AWS servers via Supabase, encrypted in transit and at rest. No data is sold. You can export or delete your data anytime from the app.
For practitioners
How do I create a practitioner account?
From this site, in the For pros section. Fill in your info, pick your specialties, and finalize your registration in a few clicks.
How do I manage my calendar?
In the app, in the Calendar tab. You see your week as a timeline, appointments colored by status. Tap one to accept, decline, or mark complete.
Can I set my own hours?
Yes. In Availability, configure your weekly schedule and add exceptions (vacations, special days).
How do I cancel my subscription?
From My account on this site, or from the Store in the app, click "Manage subscription". You'll access the secure Stripe portal to cancel anytime.
How much does the STTIK subscription cost?
Three plans: Basic 79 ₪/mo, Solo 99 ₪/mo, Salon 139 ₪/mo (−20% on the annual plan). Cancel anytime. Zero commission on your appointments.
Technical
On which devices is STTIK available?
iOS (iPhone) and Android, via the official stores. The website is for signing up, managing your account and subscription.
I didn't receive the confirmation email
Check your spam folder. If nothing after 5 minutes, contact us at contact@sttik.app — we'll fix it fast.
In which languages is the app available?
French, Hebrew, English, Russian — pick in Profile > Language.
Still stuck?
Contact us